- The Collections Office will be operating remotely on Friday June 16th. In person services will not be offered. Please contact us via e-mail or the message center.
Loan Services (LS)
Strathmore Building
555 Westwood Plaza
Room 106
Los Angeles, CA 90095
Office Hours:
Monday thru Friday - see our 'Walk-In Lobby Service Hours' posted below
Phone: Please use the 'Loan Services Office Virtual Lobby' (see below)
Fax: (310) 206-5549
Contact Loan Servicesfor matters concerning:
- Short-term loan application and disbursement
- Electronic loan disbursement
- Paper loan check disbursement
- Parent PLUS Loan disbursement
- Online entrance loan interview/counseling
- Exit interview/counseling
- Campus-based loan document processing
- Budget counseling
When contacting one of our loan counselors, please include your full name, student UID number, phone number and email address along with your message.
| If your last name starts with: | PHONE - you can speak with a loan counselor via our virtual lobby | eMAIL - via the UCLA Message Center (Recommended): |
|---|---|---|
| A - L | Rishma Naqvi – To contact, please use the Virtual Lobby | Message Rishma |
| M - Z | Karen DeMarr – To contact, please use the Virtual Lobby | Message Karen |
Incomplete University-based loan documents and/or exit holds: Contact a counselor using one of the methods indicated above. (eMail is recommended.)
LOAN SERVICES VIRTUAL LOBBY SERVICE HOURS (via ZOOM )
Loan Services 'Virtual Lobby' functions in an open setting with a staff member acting as host/receptionist within a public forum. Once admitted into our lobby, the host/receptionist will pre-screen you and answer general questions. After pre-screening is completed, and if determined, you will be assigned to a virtual private office (breakout room) where you can speak one-on-one with a loan counselor.
PLEASE NOTE: Our ZOOM Loan Services Virtual Lobby may appear "open" after cutoff times, but virtual lobby service will only be available during the scheduled times as posted below.
LOAN SERVICES VIRTUAL LOBBY SCHEDULE (all lobby service hours listed are in Pacific Time)
- Mondays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
- Tuesdays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
- Wednesdays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
- Thursdays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
- Fridays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
TO ENTER the LOAN SERVICES VIRTUAL LOBBY click on the following link and follow the sign-in prompts:
LOAN SERVICES WALK-IN LOBBY SERVICE HOURS
Our walk-in service hours are:
- Mondays =10:00AM to 12:00PM; 1:00PM to 4:00PM
- Tuesdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
- Wednesdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
- Thursdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
- Fridays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
Visitors must adhere to all health safety protocol.
SHORT-TERM LOAN PROGRAM
The Short-Term Loan Program is available on:
- Mondays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
- Tuesdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
- Wednesdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
- Thursdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
- Fridays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
Visitors to the office must adhere to all health safety protocol.
Prior to making a trip to Loan Services, you are welcome to contact a loan counselors using any of the communication methods listed above to help you determine if you qualify for a short-term loan before applying. If you are communicating via email/voicemail, your request must contain the following information:
- Your name
- Your student UID
- Your phone number
- Specific reason/immediate need for the loan
If you meet the qualification requirements, you (as the borrower) will need to come to Loan Services to complete paperwork and receive the loan in the form of a paper check. (All requirements, loan amount limits, and repayment responsibilities can be found on the Short-Term Loan Program page.) Please note that no short-term loans are made against Bruin Bill refunds.
If you find yourself with need greater than the loan types the Short-Term Loan Program has to offer, please consider visiting the UCLA Emergency Crisis Response Team (ECRT) website to seek further information on possible resources.
Financial Wellness (FW)
Strathmore Building
555 Westwood Plaza
Room 106
Los Angeles, CA 90095
Financial Wellness Website:
https://www.financialwellness.ucla.edu/
FW General eMail:
financialwellness@saonet.ucla.edu
Question related to Transit :
transitinfor@saonet.ucla.edu
The Financial Wellnessprovides:
- Webinars on various financial topics
- Workshops with a holistic focus
- Peer-to-peer coaching
- Insightful budgeting methods and practices
- Connection to support services
Sara Potter, FW Director
spotter@saonet.ucla.edu
(310) 825-6901
Economic Crisis Response Team (ECRT)
Email at ecr@saonet.ucla.edu
Message Center - with MyUCLA login
Message Center - without MyUCLA login
Phone: (310) 206-1189 or (310) 794-4146
Please note our response may be delayed during this time; however, one of our ECRT members will respond to you as quickly as possible.
Economic Crisis Response Team website:
https://studentincrisis.ucla.edu/economic-crisis-response
If you are experiencing a financial crisis beyond your already available financial aid resources, and want to request an assessment of available resources to assist with your needs, please visit the Economic Crisis Response Team website for further instructions and information.
Collections Office
Murphy Hall
405 Hilgard Avenue
Room A227
Los Angeles, CA 90095-1423
Phone: (310) 794-2812
Fax: (310) 794-2826
Contact the Collections Office for matters concerning:
- Delinquent campus-based student loans: Perkins, Regents, Dream, Health Profession, and Nursing loans
- Clearing campus-based debts, including short-term loans (SD, SC, and SE holds)
- Promissory note clarification
- Campus-based loan deferment, forbearance, or cancellation
- Loan counseling regarding Federal student loans
- Loan consolidation and rehabilitation information
Counselor Emails
| If your last name starts with: | Counselor | |
|---|---|---|
| A - Gz | Pooya Khodadadi | pkhodadadi@saonet.ucla.edu |
| H - On | Joseph Meyers | jmeyers@saonet.ucla.edu |
| Oo - Zz | Lily Ball | lball@saonet.ucla.edu |
For inquiries concerning CalSWEC or LRAP, contact Pooya Khodadadi.
Monday & Thursday
Our office is available from 9:00AM to 4:00PM via email, the Message Center (choose Collections Office for the topic), and designated Zoom hours.
Zoom hours
9:00AM - 11:00AM
2:00PM - 4:00 PM
Click here to join
Join by phone: (213) 338-8477
Meeting ID: 919 4860 6073
Tuesday, Wednesday, & Friday
Our office is open 9:00AM to 4:00PM for in-person services, and designated phone hours. You can also reach us via e-mail or the Message Center (choose Collections Office for the topic).
Phone hours
9:00AM - 11:00AM
2:00PM - 4:00 PM
(310) 794-2812
Fax: (310) 794-2826