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UCLA Student Loan Services and Collections

Contact Us

UCLA Student Loan Services and Collections - Contact Us

Loan Services Office

Murphy Hall Map

Murphy Hall
405 Hilgard Avenue
Room A227
Los Angeles, CA 90095-1423

Office Hours:
Monday - Friday, 9:00AM to 5:00PM (however, see our Walk-In Lobby Hours posted below)*

Phone: (310) 825-9864
Monday - Friday, 9:00AM to 4:00PM (see information below regarding contacting by phone)*

Fax: (310) 206-5549

*Our office is operating under pandemic-related schedules and methods. Please check the special schedules below. You may also contact us by using the email, phone, or ZOOM Virtual Lobby methods as listed on this page.


Contact the Loan Services Office for matters concerning:

  • Short-term loan application and disbursement
  • Electronic loan disbursement
  • Paper loan check disbursement
  • Parent PLUS Loan disbursement
  • Debt Management - online entrance loan interview/counseling
  • Exit interview/counseling
  • Campus-based loan document processing
  • Budget counseling

When contacting one of our loan counselors, please include your full name, student UID number, phone number and email address along with your message.

If your last name starts with: PHONE - the voice message you leave will convert to an audio file to be emailed to the loan counselor. eMAIL - via the UCLA Message Center (Recommended):
A - L Rishma Naqvi (310) 206-1209 Message Rishma
M - Z Karen DeMarr (310) 206-5996 Message Karen

Incomplete University-based loan documents and/or exit holds: Contact a counselor using one of the methods indicated above. (eMail is recommended.)

LOAN SERVICES OFFICE VIRTUAL LOBBY (via ZOOM )

The Loan Services Office 'Virtual Lobby' functions in an open setting with a staff member acting as host/receptionist within a public forum. Once admitted into our lobby, the host/receptionist will pre-screen you and answer general questions. After pre-screening is completed, and if determined, you will be assigned to a virtual private office (breakout room) where you can speak one-on-one with a loan counselor.

PLEASE NOTE: Our ZOOM Loan Services Office Virtual Lobby may appear "open" after cutoff times, but virtual lobby service will only be available during the scheduled times as posted below.

LOAN SERVICES OFFICE VIRTUAL LOBBY SCHEDULE (all lobby hours listed are in Pacific Time)

  • Mondays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
  • Tuesdays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
  • Wednesdays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
  • Thursdays = 10:00AM to 12:00PM; 1:00PM to 3:30PM
  • Fridays = 10:00AM to 12:00PM; 1:00PM to 3:30PM

TO ENTER the LOAN SERVICES OFFICE VIRTUAL LOBBY click on the following link and follow the sign-in prompts:

Loan Service Office Virtual Lobby ZOOM Link

LOAN SERVICES OFFICE WALK-IN LOBBY HOURS

At this time our office lobby is closed to foot traffic. Starting on Monday, January 31, 2022, (date subject to change) our walk-in service hours will be:

  • Mondays =10:00AM to 12:00PM; 1:00PM to 4:00PM
  • Tuesdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
  • Wednesdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
  • Thursdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
  • Fridays = 10:00AM to 12:00PM; 1:00PM to 4:00PM

Visitors must adhere to all COVID-related protocol.

SHORT-TERM LOAN PROGRAM

The Short-Term Loan Program is available on:

  • Mondays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
  • Tuesdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
  • Wednesdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
  • Thursdays = 10:00AM to 12:00PM; 1:00PM to 4:00PM
  • Fridays = 10:00AM to 12:00PM; 1:00PM to 4:00PM

Visitors to the office must adhere to all COVID-related protocol.

Prior to making a trip to the Loan Services Office, you are welcome to contact a loan counselors using any of the communication methods listed above to help you determine if you qualify for a short-term loan before applying. If you are communicating via email/voicemail, your request must contain the following information:

  • Your name
  • Your student UID
  • Your phone number
  • Specific reason/immediate need for the loan

If you meet the qualification requirements, you (as the borrower) will need to come to the Loan Services Office to complete paperwork and receive the loan in the form of a paper check. (All requirements, loan amount limits, and repayment responsibilities can be found on the Short-Term Loan Program page.) Please note that no short-term loans are made against Bruin Bill refunds.


If you find yourself with need greater than the loan types the Short-Term Loan Program has to offer, please consider visiting the UCLA Emergency Crisis Response Team (ECRT) website to seek further information on possible resources.

Financial Wellness Program (FWP)

Murphy Hall Map

Murphy Hall
405 Hilgard Avenue
Room A227 (Loan Services Office)
Los Angeles, CA 90095-1423

Financial Wellness Program Website:
https://www.financialwellness.ucla.edu/

FWP General eMail:
financialwellness@saonet.ucla.edu

Question related to Transit :
transitinfor@saonet.ucla.edu

The Financial Wellness Program provides:

  • Webinars on various financial topics
  • Workshops with a holistic focus
  • Peer-to-peer coaching
  • Insightful budgeting methods and practices
  • Connection to support services

Sara Potter, FWP Director
spotter@saonet.ucla.edu
(310) 825-6901

Economic Crisis Response (ECR)

Email at ecr@saonet.ucla.edu
Message Center - with MyUCLA login
Message Center - without MyUCLA login
Phone: (310) 206-1189 or (310) 794-4146

Please note our response may be delayed during this time; however, one of our ECR team members will respond to you as quickly as possible.

Economic Crisis Response Website:
https://studentincrisis.ucla.edu/economic-crisis-response

If you are experiencing a financial crisis beyond your already available financial aid resources and want to request an assessment of available resources to assist with your needs, please visit the Economic Crisis Response website for further instructions and information.

Collections Office

Collections Office Map View

UCLA Wilshire Center
10920 Wilshire Blvd.
Suite 720
Los Angeles, CA 90024-6509
(310) 794-2812
Fax: (310) 794-2826

Contact the Collections Office for matters concerning:

  • Delinquent campus-based student loans: Perkins, Regents, Dream, Health Profession, and Nursing loans
  • Clearing campus-based debts, including short-term loans (SD, SC, and SE holds)
  • Promissory note clarification
  • Campus-based loan deferment, forbearance, or cancellation
  • Loan counseling regarding Federal student loans
  • Loan consolidation and rehabilitation information

Counselor Emails

If your last name starts with: Counselor Email
A - Gz Pooya Khodadadi pkhodadadi@saonet.ucla.edu
H - On Joseph Meyers jmeyers@saonet.ucla.edu
Oo - Zz Lily Ball lball@saonet.ucla.edu

For inquiries concerning CalSWEC or LRAP, contact Pooya Khodadadi.

Office Hours:

Monday & Thursday

Our office is available from 8:00AM to 5:00PM via email, the Message Center (choose Collections Office for the topic), and designated Zoom hours.

Zoom hours
9:00AM - 11:00AM
2:00PM - 4:00 PM
Click here to join
Join by phone: (213) 338-8477
Meeting ID: 919 4860 6073

Tuesday, Wednesday, & Friday

Our office is open 9:00AM to 4:00PM for in-person services, and designated phone hours. You can also reach us via e-mail or the Message Center (choose Collections Office for the topic).

Phone hours
9:00AM - 11:00AM
2:00PM - 4:00 PM
(310) 794-2812
Fax: (310) 794-2826