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UCLA Student Loan Services and Collections
Welcome to UCLA Student Loan Services and Collections

Please visit our Contact Us page for the latest information on our office hours.

Welcome to the...

Loan Services Office

The Loan Services Office (located in Room A227, Murphy Hall) is responsible for administering long-term educational loans and private/auxiliary loans as well as campus-based loans. Our office provides online entrance loan counseling and help with disbursement issues and budget counseling. It also responsible for providing online exit loan counseling for student borrowers who drop below half-time status. In addition, the Loan Services Office offers interest-free short-term loans to qualifying, registered students.

Financial Wellness Program

Handling finances isn't necessarily fun, especially if you are not accustomed to managing your money....by yourself! The mission of the UCLA Financial Wellness Program is to empower all Bruins to confidently navigate their finances in a way that supports their overall well-being. For more information, go to our Contact Us page; or visit the UCLA Financial Wellness Program website, and begin improving your level of financial literacy.

Economic Crisis Response Team (ECRT)

Economic Crisis Response (ECR) provides support and guidance to students who have self-identified, or are identified by UCLA faculty or staff, as experiencing a financial crisis that impacts their academic success at UCLA. For more information, go to our Contact Us page; or visit the Economic Crisis Response webpage. If you are experiencing a financial crisis beyond your already available financial aid resources and want to request an assessment of available resources to assist with your needs, contact the ECR team.

Collections Office

The Collections Office provides counseling for Bruins repaying their federal student loans, and for Bruins with outstanding debts with the university. Our office works with students, graduates, and Bruins of all kinds to find the best way to bring (and keep) your loans current, and repayment options that fit any budget.

Loan Repayment and COVID-19

Perkins, Regents, or Health Professional Loans
If you have a question regarding the repayment of your Perkins, Regents, or Health Professional Loans, please call Heartland ECSI at (888) 549-3274 or visit them online at https://heartland.ecsi.net/ for assistance.

If You Have Filed for Unemployment
If you have filed for unemployment and have a long-term student loan with UCLA, you can request an unemployment deferment. Please fill out an Unemployment Deferment Request Form, then email it to your counselor.

If your last name starts with: Counselor Email
A - Gz Pooya Khodadadi pkhodadadi@saonet.ucla.edu
H - On Joseph Meyers jmeyers@saonet.ucla.edu
Oo - Zz Lily Ball lball@saonet.ucla.edu

Forms for other types of deferments can be found on the Heartland ECSI website, or visit our Contact Us page to discuss your deferment options.

Announcements and Updates

  • Financial Aid for 2022 Summer
    For regular quarterly undergraduate/graduate students enrolled in 2022 Summer Session A only or A and C together, financial aid will disburse to Bruin Bill no earlier than the evening of June 13, 2022. For those enrolled in 2022 Summer Session C only, financial aid will disburse to Bruin Bill no earlier than the evening of July 22, 2022. (Please verify the deposit of any refund amount in your checking account BEFORE writing any checks!) Students who still receive paper refund checks by mail will experience a longer delay. PLEASE NOTE: No short-term loan will be made against a 'refund' that has already posted.

  • Student Loans and Co-Signer Requirements
    Please note that University/Regents/campus- based loans offered to UCLA students on their Financial Aid Notification ( FAN ) do NOT require co-signers. (However, a student who wishes to take out a University/Regents/campus-based loan and is under 18 years of age MUST have a cosigner BY LAW.)
    Any private student loans obtained through outside lending institutions (such as banks, credit unions, etc.) may require a co-signer. Applicants for such loans will need to discuss this with the lending institution's representative.

    Also, be aware that an endorser (or “co-signer”) may be required on a Federal PLUS Loan depending on the applicant's credit history. Granting an exception to this requirement is outside of the school's control.

    No matter what type of loan you may be pursuing, always read the promissory note prior to signing it in order to fully understand the terms and conditions as well as your rights and responsibilities regarding the loan contract.

  • UC Student Loan Billing Servicer Change (Effective August 1, 2017)
    The University of California ( UC ) has engaged the services of a Educational Computer Systems, Inc. ( ECSI ) [formerly Heartland ECSI ] to replace Conduent [formerly ACS Education Service ( ACS )] as the servicer for all of the University's campus-based student loans. This is a system-wide change impacting all University of California campuses.

    ECSI will be responsible for sending borrowers student loan billing statements; processing student loan payments, forbearance, deferment, and cancellation request forms, and providing student loan account information. Please review the following two documents for important information related to this change and interruptions to service during the transition. To view a copy of the email announcing this change. For answers to frequently asked questions regarding this billing servicer change from Conduent/ACS to ECSI.

    (Please note that this conversion does NOT apply to any Federal Direct / Stafford / FFEL loans.)

  • E-Sign Your Loan Documents
    E-Sign is the process by which campus-based loan documents are signed electronically. The loan documents involved are those associated with the University/Regents, Dream, and health profession type loan programs. After accepting any of these loan types, an email is sent within 2 to 3 business days by ECSI to the potential borrower. This email informs the student that the electronic loan documents are ready to e-sign as well as contains a personal ECSI PIN and a hyperlink to the E-Sign Portal page located on the UCLA Student Loan Services & Collections website.

    If you have received an email informing you that your University/Regents, Dream, and/or health profession type loan document(s) are available and you wish to e-sign them, please proceed to the E-Sign Portal.

    If you need to electronically sign a Direct Loan Master Promissory Note, for your convenience you can also access the process to do so through the E-Sign Portal.

Features

  • Complete your University/Regents and heath profession type loan documents online through the Student Loan Services & Collections website using the E-Sign Portal. If you have been notified by email of the online availability of your promissory note(s), you can begin the E-Sign process.

  • Learn more about "How To Obtain a Short-Term Loan"and other topics by exploring the "How To Series".

  • Increase your financial literacy! Check out the Money and You page for helpful information on how to better understand and manage your funds.

  • How much did I borrow?!? Who is my lender?!? MyLoanData will have the answers. Trying to not over borrow? Budgeting your finances in the present in order to build a better economic future? As a student loan borrower, in building that budget, it is important to know the amount of your loan debt BEFORE accepting FAN offers. Utilizing various sources, MyLoanData gives you access to your disbursed student loan information and more. Start off right. Visit MyLoanData today.

Important Topics

  • Understanding Loans and SB1289 (Corbett Disclosure)
    Federal student loans are available to most students regardless of income and provide a range of repayment options including income-based repayment plans and loan forgiveness benefits, which other education loans are not required to provide. For more on this, visit the Debt Management page.

  • Repayment Options Made Easy
    To assist federal student loan borrowers facing repayment, a new web-based tool to help borrowers navigate the complexity of student loan repayment choices has been created. The online, interactive, information-only tool is geared to help student borrowers find their best repayment option in five steps or less. It also provides information on the ‘next steps’ to take. You can use the online tool without logging in to the site.

    Access this new tool by clicking the “Find out your student loan repayment options here” link on the StudentLoans.gov homepage; or go there directly at StudentLoans.gov/Repay in one click.

  • Pay As You Earn (PAYE)
    If your student loan debt is high relative to your income, you may qualify for the a new loan repayment plan to be offered by the Department of Education. For more information, visit the Repayment page.

  • For Those In Or Approaching Loan Repayment
    • Special Direct Consolidation Loans Program? Visit the Loan Consolidation page for more details!
    • Looking to consolidate your student loans? Find out more about the benefits and drawbacks by visiting the Loan Consolidation page and the Repayment Plans page before making any decisions.
    • Income-Based Repayment (IBR) - a new student loan repayment program that can make payments more affordable for qualifying borrowers. To learn more about Income-Based Repayment, visit the Repayment Plans page.