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UCLA Student Loan Services and Collections
UCLA Student Loan Services and Collections - Debt Management

Welcome to Debt Management Services

UCLA Debt Management Services, formerly the Collections Office, provides counseling for Bruins repaying their federal student loans, and for Bruins with outstanding debts with the University. Our office works with students, graduates, and Bruins of all kinds to find the best way to bring (and keep) your loans current, and repayment options that fit any budget.

Please visit our Contact Us page for the latest information on our office hours.


Navigating repayment can be challenging. We can help you:

  • Understand loan-related terminology
  • Select the best loan repayment plan for you
  • Use deferments
  • Understand what to do if you hit a rough spot financially
  • When to consolidate your loans

Knowing more about how to handle your loan repayment could save you money. The links below can help:

Introduction to Repayment

Starting Repayment
Knowing ‘the basics’ before making that first payment

Repayment Plans
Understanding the many choices offered

Deferments / Forbearance / Cancellations
Making use of benefits

Loan Consolidation
Determining the advantages and disadvantages

General Announcements

  • Perkins, Regents, Dream, or Health Professional Loans
    If you have a question regarding the repayment of your Perkins, Regents, Dream or Health Professional Loans, please call Heartland ECSI at (888) 549-3274 or visit them online at for assistance.
  • Forms for Deferments
    Deferment forms can be found on the ECSI website. You can also contact a Debt Management Counselor. Visit our Contact Us page for phone and Zoom hours.

Important News

  • One-Time Federal Student Loan Debt Relief
    The Supreme Court issued a decision blocking moving forward with the one-time student debt relief plan. Learn more about the actions President Biden announced following the decision and find out how this decision impacts you on the DOE's debt relief announcement website.

  • Student Loan Repayment Options Webinar
    With payments resuming on federal student loans this fall, the University of California and the U.S. Department of Education’s Office of Federal Student Aid held a free Zoom webinar on July 27, 2023 regarding new repayment options, in order to help federal student loan borrowers in making the best choice for their situation. The webinar recording is available on this DOE webinar website.

    The webinar covers the restart of federal student loan interest and payments, as well as the repayment options that may be available to you, including income-driven repayment plans, the Public Service Loan Forgiveness Program, and other programs that can help make student loan debt more manageable. Knowing your options could help you save thousands of dollars and discharge outstanding loans much sooner than you might realize.

  • FAQs on Debt Relief and Repayment Resumption
    Find answers to frequently asked questions concerning student loan debt relief and payment resumption on the DOE's debt relief site.

  • Can borrowers get a refund on payments made during payment pause?
    The DOE says that borrowers who made payments (including auto-debit payments) on federally-held loans during the COVID payment pause, which began on March 13, 2020, can request a refund via their loan servicer. Learn more on the DOE's COVID payment refund site.
  • "Fresh Start" for Borrowers in Default
    On April 6, 2022, the U.S. Department of Education (DOE) announced an initiative called "Fresh Start" to help federal student loan borrowers who'd federal student loans are in default. Those who are eligible will temporarily regain several student aid benefits, get out of default, and keep those benefits for the long term. For details and instructions, visit the DOE's Fresh Start website. The Fresh Start program ends on September 30, 2024.