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UCLA Student Loan Services and Collections

My Loan Data - Contacts

It is good to know who to contact when questions or problems arise concerning the repayment of a loan. Such loan matters would encompass:

  • Repayment Plans
  • Deferment and Forbearance
  • Cancellation
  • Consolidation

Listed below are the most common information sources associated with educational loan matters for UCLA student borrowers.

Servicers

For Perkins Loans and all other UC/campus-based loans borrowed while attending UCLA:

If currently attending UCLA, contact –


UCLA Debt Management Services
405 Hilgard Avenue
Murphy Hall, Room A227
Los Angeles, CA 90095-1423

or call (310) 794-2812 (For designated phone hours), Our contact information can be found at the bottom of our contact us page:

https://loans.ucla.edu/contact-us

Please check our website for office/phone/zoom hours

If in repayment, contact your UCLA debt counselor at UCLA Debt Management Services

or

the current UCLA billing servicer –
Educational Computer Services, Inc. (ECSI)
1200 Cherrington Parkway, Suite 200
Coraopolis, PA 15108

You can contact ECSI:
through the virtual ECSI Chat Assistant, available 24/7, by visiting https://heartland.ecsi.net/index.main.html#/contactus

or by calling the ECSI Virtual Phone Assistant,
available 24 hours a day at 888.549.3274


or talking live to a ECSI Contact Center Specialist:

  • Student Loan Specialists - available weekdays
    from 7:30AM to 9:00PM (EST); 4:30AM to 6:00PM (PST)
  • Specialists for other services - available weekdays
    from 7:30AM to 8:00PM (EST); 4:30AM to 5:00PM (PST)

or via email at:
cservice@ecsi.net
(When emailing, do not include personally identifiable information (PII) such as full SSN, street address, student ID, school name, etc. as any email that includes PII will be immediately deleted.)

or postal mail
(regarding deferments, entitlements and general correspondence) at:
ECSI
P.O. Box 1289
Coraopolis, PA 15108


for ECSI web/internet related issues at:
issuewebmaster@ecsi.net


Please send payments to the following address:
University of California, Los Angeles
c/o Educational Computer Systems, Inc.
PO Box 1287
Coraopolis, PA 15108

For Stafford Loans and private/auxiliary loans -

  • Contact the lender you chose when borrowing the loan
  • Look up your loan history information via https://studentaid.gov
  • Obtain a credit report from a credit bureau. Free credit reports are available annually from each of the three reporting agencies through www.annualcreditreport.com

For Direct Loans -

For loans borrowed while attending other schools or while attending UCLA prior to 1987 -

  • Contact the financial aid office of the school you were attending when you took out the loan
  • Contact the lender you chose when borrowing the loan
  • Retrieve your federal and some school-based loan information through a loan summary provided by the National Student Loan Data System (see above)
  • Obtain a credit report. It will contain all of your loans as well as other consumer debt. Free credit reports are available annually from each of the three reporting agencies through www.annualcreditreport.com\

For a Problem Resolution

  • For unresolved disputes concerning your school loans, lenders, or guaranty agencies, you may contact the Student Loan Ombudsman at:

FSA Ombudsman
United States Department of Education
4th Floor UCP-3/MS 5144
830 First Street NE
Washington, DC 20202-5144
(877) 557-2575

For contact information as well as additional details, go to the FSA Ombudsman webpage.

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